Tullos Primary
Girdleness Road
ABERDEEN
AB11 8FJ

The Ombudsman does not have the power to investigate professional educational matter i.e. the giving of instruction, conduct, curriculum or discipline in any educational establishment under the management of Aberdeen City Council.
The Ombudsman may investigate matters only where there is a claim that a member of the public has sustained injustice or hardship in consequence of the maladministration, service failure or other action as appropriate.

Time Limit

A complaint must be submitted within 12 months after the day in which the person aggrieved first had notice of the matter complained of, unless the Ombudsman is satisfied that there are special circumstances which make it appropriate to consider a complaint outwith that period.

Contacting the Ombudsman

Members of the public may contact the Ombudsman direct.  Individuals may also give written authorisation to a representative to act on their behalf e.g. MSP or Local Councillor.

Complaints should normally be made in writing to:

Public Services Ombudsman
23 Walker Street                                                 Tel:     0870 011 5378
EDINBURGH                                                         Fax:    0870 011 5379
EH3 7XX                                                              Email:  enquiries@scottishombudsman.org.uk


If you have a concern about our nursery, you can also contact the Care commission in writing or by telephone at:

The Care Commission
North Region
Johnstone House
Rose Street
ABERDEEN
AB10 1UD                                                                                 Tel: 01224 7837870